•   Scalable
•    Completely Customizable
•    Easily Configurable
•    Intuitive to use 
•    Complete e-CRM Solution.       

Adion CRM

Adion is a rapidly emerging leader in the e-CRM market, offering sales force automation, help desk management and knowledge management solutions for companies of all sizes.

How Adion solution is different?

Most CRM systems fail for not being flexible enough to meet the unique needs of a business or not being able to integrate properly with other enterprise systems.

Adion believes that implementation need not be difficult. Just because each customer’s needs are different, that doesn’t mean that implementation should be time consuming or expensive. Adion solution can be easily customized and implemented quickly.

In the industry where the word "customizable" is overly used, it has lost its true meaning. Everyone claims their software is customizable – ensuring ease of use and great results. Unfortunately, when you observe closely, this is not true. 

The question is, "what can be customized, who can do it, and what is the cost?" Adion solution can be easily customized end-to-end by your IT staff after a short one-week training!

Second, Adion  products are reasonably priced.

Third, Adion products are so easy to customize and maintain that most of our customers do it themselves. A maximum of 5-day training is all you need. 

And finally, Adion products can be rapidly deployed. Adion guarantees implementation within two weeks.

Adion guarantees quick implementation, immediate return of investment, and unsurpassed level of flexibility to meet your constantly changing needs. 

Adion CRM allows you to configure multi-level security.

  Adion CRM has extended security control options. Security is based upon user groups. Each user group can be limited to certain projects, forms, sub-forms, fields, and records. Also, groups can be limited to access certain queries and reports. Furthermore, accessibility to different Adion CRM modules can be defined. It is also possible to assign special permissions to certain groups.

• Adion Help Desk module helps you effectively manage product support requests through the resolution process. Adion CRM can automatically assign product support requests to the appropriate representative based on their expertise, workload and other parameters you specify. You can attach and view relevant files, such as, screen shots and error logs, to illustrate the details of a specific support request.  
• Adion Sales module helps you effectively manage sales and lead qualification process. Adion Sales automatically assign leads to the appropriate account representative or partner based upon territory, state or other criteria defined by you. Adion Sales also offers functionality to create presales quotes from within the application. Also, letters, proposals, and product specifications can be attached with each account record for future reference.  

With Adion Sales module you can:

·         Create and manage marketing campaigns with costs and performance tracking capabilities.

Manage sales process more efficiently by applying workflow automation technology to route, notify and escalate sales information and critical

·         customers issues.

·         Manage project and track activities with calendar, activity and task scheduling.

·         Forecast sales with greater accuracy and consistency.

·         Collect leads from the web interface and collect customer's request and trouble tickets.

·         Unlimited access to submit leads without purchasing addition licenses when traffic grows.

·         Adion Sales offers unprecedented ease of implementation and adaptability without programming.

Studies show that if implemented properly, self-service systems can reduce the cost of support departments by 80 to 85 percent. In addition, customer satisfaction increases when they are able to find solutions to their problems immediately without waiting over the phone for a support representative. Also, the customers that actually need human assistance can reach them quickly. Thus, happier customers bring more business and profitability for the company. 

Adion CRM makes it easy to import or export data. In contrast to the proprietary technology used by other companies, Adion CRM uses the standard ODBC technology. Use of standard technology allows easy importing and exporting of data to and from any ODBC-compliant database.

Adion CRM is scalable, and adapts to the insatiable demands of your growing organization. Start using it as a workgroup solution. As your needs grow, add more users. If desired, switch to Microsoft SQL Server, or for a more demanding environment, implement Oracle in the back-end. Adion CRM scales to meet the needs of teams, departments, and the whole enterprise. The powerful Web architecture ensures reliable access and impressive performance.

Adion CRM allows you to focus more on the core competencies of your organization and serve your customers needs more effectively. The result: satisfied customers, strong products, more sales, and higher profits.

Client Support

• Microsoft Explorer 5.0 or later
• Netscape Navigator 4.5 or later System Requirements

• Window 2000 or NT versions 4.0 with Service Pack 3
• Microsoft IIS version 4.0 or later
• Minimum 10 MB free hard disk space
• Access to SMTP mail server

Database Support

• Microsoft SQL Server 7.0 or 2000
• Oracle  8 or 8i

Security/Multi-User Support

• Automatic record locking
• User group access and modification privileges
• Multi-level Web security
• Secure commands, tables, forms, fields, records and data
• Query/Report security
• SSL support 
• Controlling user sessions
• Non-editable and hidden fields
• Special forms for each user group
• Define access to linked information
• Define access to tables/applications

Customize

• Database tables, forms, fields, value list, defaults, formulas, reports, queries, views, notifications, user interface and security
• Workflow, user actions
• Visual form editor
• Drag & drop form design
• Setup dependent fields
• Create non-editable, required, notification, calculated, strict, history and other fields

Import/Export

• Import from a database or a delimited text file
• Export all or selected records
• Database synchronization feature
• Import and export to MS Outlook
• Remote client and server synchronization

Query/Sort

• Quick Search
• Query by example with relational/local operators, wild cards, keyword & full text search
• Visual query builder and powerful SQL query
• Queries with conditions and "where" clauses
• Several predefined queries

Text/Graphical Report

• Numerous pre-defined 2-line, tabular, detailed, trend, distribution, and change history reports
• Import reports into MS Excel, MS PowerPoint & MS Word
• Ad-hoc reporting
• Several predefined reports

Business / Process Flow

• Define and execute rules
• Business rules & process flow
• Automatic escalation and notify rules, status transition rules
• Dynamically generated "next action" guide button
• Automatic status change
• Customized form for each step of the workflow stream
• Quickly configurable workflow and enforcement rules